1
Introduction to Custom Events and Reports
Introduces the Custom Events and Custom Reports feature — designed to monitor specific interactions within your chatbot environment including offline activities.
Intermediate
Advanced Chatbot Analytics: Custom Events & Reports Mastery
Unlock the full power of your chatbot data! Track custom events, build dynamic reports, and automate insights — from API triggers to funnel analytics. Perfect for data-driven teams.
Module 1 — Introduction
Module 2 — Creating Events
2
How to Create and Track Custom Events in Your Chatbot
Step-by-step guide to creating custom events — setting parameters and tracking user interactions like sales, bookings, and milestones.
3
How to Create, Trigger, and Analyze Custom Events in Samy
How to create, trigger, and analyze custom events through the flow builder and API calls — advanced analytics and audience insights.
Module 3 — Reports & Dashboards
4
Building Custom Reports
How to build custom report dashboards — combining event data, filtering by date ranges, and segmenting by audience.
5
Automating Insights with API Triggers
How to use API calls to trigger custom events from external systems and funnel that data into your Samy analytics dashboard.