1
How to Use Powerful Features Inside Keywords
Explains how to use keywords in chatbots to trigger flows, responses, and actions — including advanced features like hot words and resuming automation.
Basic
101 Monday
Jumpstart your chatbot journey! This crash course covers essential Samy features — from building flows to AI integrations — in simple, actionable lessons. Perfect for beginners!
Module 1 — Core Features
2
Customizing Live Chat in Your Chatbot
How to enhance your live chat experience with customizable settings, automation, AI prompts, and agent tools for better team collaboration and customer engagement.
Module 2 — Users & Segments
3
How to Manage Bot Users and Create Segments
Explains how to view and manage users who interacted with your chatbot — filtering, segmenting, and accessing user details within the bot's user section.
Module 3 — Troubleshooting
4
How to Troubleshoot your Chatbot Like a Pro
Explains how to debug chatbots using test users — set up test users, track their interactions through error logs, identify issues in the flow, and remove test users after debugging.
Module 4 — WhatsApp Templates
5
How to Create Dynamic WhatsApp Message Templates
How to set up WhatsApp template messages with dynamic variables, including headers, body content, and buttons. Step-by-step guide through creating, approving, and using templates.